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Orders & Delivery
Confirmation of your order will be emailed to you. LOCT saddle is offered with free delivery throughout the UK and Europe and at a flat rate of £25 for any territory outside of the UK and Europe. Deliveries are normally dispatched within 72 hours. Please allow 5 working days for delivery. If an item is out of stock we will contact you by e-mail or telephone with the options of waiting until we can supply the original goods or cancelling the order. Deliveries are made by a national courier service that will require a signature for acceptance of the goods - please let us know of alternative arrangements if you are unable to receive the order.
Payments & Taxes
We accept VISA, MasterCard, VISA Electron ( UK issued), VISA Delta ( UK issued), Maestro (UK and Europe Issued) and Solo. All transactions are in pounds Sterling (£). Online payments are handled using industry standard 128-bit encryption and are therefore highly secure. Refunds on purchases will be made to the purchasers credit/debit card account. LOCT keeps no customer credit/debit card details on record. All prices on this website are quoted in pounds Sterling (£) and, where appropriate, are inclusive of UK sales tax (VAT) at the current rate.
Refunds & Returns
If goods arrive damaged please advise us within three working days by email or telephone to arrange return and refund of the items. If for any reason you are not satisfied with your goods, please contact us by telephone, letter, fax, or email within seven working days after they were received. We will arrange to exchange, or refund the goods, providing they are returned in perfect condition, unused and with their original packaging.
Refunds for the return of goods and reimbursement of the cost of postage will be made to the purchasers credit/debit card account within 30 days after notification.
Your right to Cancel
If you wish to cancel your order, you may do so for any reason up to the point of dispatch with no cost to yourself. Thereafter, please contact our Customer Services Team.
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